Privacy Policy

1. Introduction

Welcome to Wag & Wander ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dog walking and hiking services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Name, email address, and phone number
• Home address for pickup and drop-off
• Payment information (processed securely through Stripe)
• Dog information (name, breed, age, medical conditions, behavioral notes)
• Emergency contact information

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• GPS location data during walks and hikes (with your consent)
• Device information and IP address
• Usage data and analytics through Google Analytics and Google Tag Manager
• Cookies and similar tracking technologies

2.3 Photos and Media

With your consent, we take photos of your dog during walks and hikes. These photos are stored securely and shared only with you through our platform.

3. How We Use Your Information

We use your information to:

• Provide and manage dog walking and hiking services
• Process payments and send receipts
• Communicate with you about bookings, schedules, and updates
• Send GPS tracking and photo updates during walks
• Improve our services and user experience
• Comply with legal obligations
• Send promotional emails (with your consent, you can opt-out anytime)

4. Information Sharing and Disclosure

We may share your information with:

• Dog Walkers and Guides: We share necessary information with assigned walkers to provide services
• Service Providers: Third-party services like Stripe (payments), Cloudflare R2 (photo storage), Resend (emails)
• Analytics Services: Google Analytics and Google Tag Manager to improve our services
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password storage using industry-standard hashing
• Regular security audits and monitoring
• Access controls and authentication

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct your information
• Deletion: Request deletion of your information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format

To exercise these rights, contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +1-206-555-0123
• Address: 123 Main Street, Seattle, WA 98101